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Terms amd Conditions

This terms & conditions are written by Viet Prestige Travel Co., Ltd. It applies to all people who made travel booking to Viet Prestige Travel Co., Ltd. Once you have your booking with Viet Prestige Travel Co., Ltd, you are agreed with below terms of service. If you do not agree with those terms, please don't use any of our travel services.

 1. Mekong River Cruises Cancellation & Cancellation Fees.

All cancellations must be received in writing, sent to us via fax or email. The following rules apply for cancellations:

If a booking is made more than 150 days of departure date, in any cancellation, a 10% non-refundable deposit. Full fare payment must be made at least 60 days before departure.
If a booking is made less than 150 days but more than 90 days of departure date, a 20% non-refundable deposit.Full  fare payment must be made at  least 60 days before departure.
If a booking is made less than 90 days of departure date, full fare payment must be made.

For cancellations of bookings, the following charges apply.
120 to 150 days  10% *  
90 to 119 days  20% *
60 to 89 days  50%
30 to 59 days  70%
15 to 29 days  90%
14 days or less  100%

2. Halong Bay Cruises Cancellation & Cancellation Fees.

All cancellations must be received in writing, sent to us via fax or email. The following rules apply for cancellations:

If notification of cancellation is received in 25 working days or more prior to arrival:
•    No cancellation charge but US$ 25 Per Person processing fee will be applied.
If notification of cancellation is received between 20 to 25  working days (not including Sat, Sun & Public Holidays) or more prior to check-in date :
•    Cancellation charge of   30%  rate plus a credit card processing fee will be applied.
If notification of cancellation is received less than 15 to 20  working days (not including Sat, Sun & Public Holidays) prior to check-in date:
•    Cancellation charge of   50%  rate plus Bank Fee will be applied.
If notification of cancellation is received less than 15  working days (not including Sat, Sun & Public Holidays) prior to check-in date:
•    Cancellation charge of   100%  rate. ( full length stay will be charged)
If cancellation is failed to make, full charge of your booking is applied.

 
3. Tour Packages Cancellation & Cancellation Fees.

All cancellations must be received in writing, sent to us via fax or email. The following rules apply for cancellations:
More than thirty (30) days prior to departure:
•    The total deposit paid to us (30% or US$ 100) less the administrative fee in accordance with canceling advanced arrangements, will be valid for one (1) year from the date the deposit was received. During this time (365 days) the amount can be applied to other tours and services. After one (1) year the deposit amount is forfeited.
Less than Thirty (30) days prior to departure:
•    Complete forfeiture of deposit, due to hotel charges we incur for guest no-shows.

Children Policy

Children under 12 years are generally granted a reduction of 25% of the tour price, provided that they are accompanied by at least two full-paying adults and stay in the same room. An extra bed is fully charged as an adult.

Deposit & Payment

Full payment is required & applied to all hotel's bookings.
A deposit of 30% of the tour price per person plus bank charges (credit card/bank transfer processing fees) is required upon confirmation of your booking (If this amount is less than US$100, a US$100 per person deposit will apply). Once a deposit is received it is understood that you have read, understood and accepted all our Terms and Conditions .
The remaining balance of the tour price (70%) is due no later than 30 days of tour departure. Otherwise cancellation rules will apply.

Unused Services

No refunds or exchanges can be made with respect to accommodation, meals, sightseeing tours, transport or any other services, included in the tour price, but not utilized by the tour members.
Travel documents will be compiled after the deposit has been received and are sent two or three weeks prior to departure. These documents will be sent via email, and should be printed out by participants and retained as a receipt.

Responsibility

All possible care is taken to ensure that our suppliers maintain the highest possible standards. However, we are not responsible in any way for problems, however they arise, that result from the booking of services we do not directly control.

Viet Prestige Travel Co., Ltd, its subsidiaries, affiliated companies, servants or agents shall not be responsible or become liable in contract or tort for any injury, damage, loss, delay to person or property, additional expenses or inconvenience caused directly or indirectly due to any events beyond our control.

Refunds

At Viet Prestige Travel Co., Ltd, you do not have to pay for anything you do not get as we have commited with you while making your reservation. Morever, any kind of fault services under our control will be refunded to customers. Please do let us know if you are in one or all of cases below:
•    Air - conditioner does not work at all
•    Poor, rude or unrespective tour guides and drivers

Validity

This information is valid at the time of publication but is subject to change without prior notice. However, should any changes occur, they will be posted on the website immediately. However, should the Terms and Conditions change after the deposit is paid, the Terms and Conditions under which the deposit was paid shall apply.

 
 
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