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FAQ's

 Luxury Mekong River Cruise in Vietnam and Cambodia FAQS:

1. It shown up the different cruise to the one I have booked, what'd happened?

It could happen rarely as number of reasons from cruise operator. We will always inform you far in advance and if we have to change the cruise, that must be a 'upgrade' to better one. Not a 'suprise' to our customers. You will have control on that change totally even the cancelltion without any charges.

2. Why others on the same cruise paid and get the different services and prices to us?

Cruise operator has varied services on cruise, someone may not joined all addtional services (like kayking, special meals for Veteran...) and someone does. Prices can be different too depending on contract between cruise operator and travel agencies (like us). We confidently guarantee the lower price or the same with all agencies to the same cruise and services.

3. We are traveling with group of 3, how do you arrange bedding for us?

Apart from charter, one of you will share room or cabin with someone else as prices are quoted as twin shared basic. A small addtional single charge is optioned if you want to take single room or cabin. Triple cabin (for 3 adults) is rarely existed in our cruise list.

4. What should I bring to cruise?

It depends on how length of your cruise is really and your personal needs. We recommend you bring light belongings, some cash for drink and passport. Again, please contact our sales for specific advices.

5. There are number of choices for cruise, that made me confused which one to take?

Right! There are different ranges of cruise, different in styles, prices. If you don't know which one is suitable for yourself, we highly recommend you contact our sales for best recommendation for your trip. Sometimes, expensive cruises may not yet be the best for you and so on.

6. What about the safety conditions of your recommended cruises?

We always put the safety of customers at first. All our cruises are carefully selected to meet international safety standard conditions. Cruise must have safety conditions certificate that issued by local authority and all safety equipments as well as trained staffs. Please contact our sales for specific question you may have.

7. What about the weather?

We prepare for a variety of weather conditions depending on your travel season and the river you will be cruising on. Layering clothing items is always your best bet, as this allows each person to adjust to any temperature, including artificially maintained temperatures, by removing or adding items throughout the day. What should I wear ashore? Comfortable, sporty, smart-casual daywear is appropriate both onshore and onboard. You will find a significant amount of walking over uneven terrain during your time ashore. We recommend comfortable walking shoes with good ankle support. Don’t forget to pack a waterproof jacket (preferably hooded).

8.Does each motorcoach or walking group have its own tour guide?

Yes. Each motorcoach or walking group has its own English-speaking local tour guide. We tries very hard to ensure that our guides are of the highest quality and are well-versed in their subjects, so that you have the best possible time ashore. What about tipping? Gratuities should always be in accordance with each guest’s personal satisfaction.



Holiday Packages FAQS:

1. Are Cruisesmekongriver's tours suitable for me ?

Cruises Mekong River's tours designed for all travelers , we also offer the funtion of tailor made holiday to match your expectation better. Please contact us for your personal requests, we will be back with the tours which are just for you.

2. What is Cruises Mekong River's tours focusing on?

We are focusing on all Holiday Types in our website, most of our tours drive customers to local activities or closer to local comunity that we think people mostly interested in. We also good at offering tours with small group, mostly for family and couple with high quality of accommodation, great meals & fablous travel leaders. We are not expected to show you everything but surely provide you what Vietnam has to offer.

3. What are your tours different from others?

From beginning & on, we have been intended to make a long term of business, the biggest difference between us and others is : service!. We live to serve and believe that provide a good service will bring success to us in the future. With that thinking in mind, we have not had any single complaint untill now. Please see why people choose us.

4. Do you offer group tours?

No, we don't arrange join-in group tours. We just operate private group at the moment.

5. I am a solo traveller , what can you arrange for me?

We have some solutions for you, please contact our travel advisor for your requests

6. Any hidden fees on your tours?

Absolutely NO. All inclusion & exclusion are stated clearly at the time of booking.

7. What are your tours quality guidelines?

Please see our quality guidelines to see what we offer on your booked tours

8. There are 5 people in my group, how will you arrange hotels for us?

There is always choice of  single supplement offer at extra charge for anyone who want to get single room. If no requests given, we will arrange 3 room for 5 people. Please see details on our proposal program at the time of booking.

9. Does my tour include visa & international airfare?

No, otherwise stated. Visa normally not included on tour price, however, we can arrange visa for you at your own expense.

10. How do I booking your tours?

Please click on 'book this tour' button on your chosen tour page. We will be back to you within 24 hours with confirmation of availability or payment mode. Please see booking guide for more details.

11. How do I pay for my tours?

You can use your credit cards in both ways of online or offline option, Paypal is also available, bank transfer...Please note that bank fees will be on customer's side. See more details at our  booking guide.

12. Can I change or modify my tours in last minute?

Yes, you can, we are fully flexible for your changes on last minute, please contact our sales as soon as you can for further assistance.

13. How do I contact and report during my tours are running?

We are reachable in 24/7, once your tour booked, we will always provide list of contacts and office's addresses as well as person will be in charge on your tours. Please contact us anytime you wish to. Besides, our customer service will contact you sometimes during the tours to ensure you are having a good time and everthing is on the track.

14. How do I cancel my tours & is there any cancellation fees?

Tours cancellation must be informed to our offices by fax or email. Please see our terms and conditions for cancellation fees involved.d).


 

 

 

 

 
 
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