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Booking Guidelines

How to book the Cruise Ship:

Step 1: Select your cruise:

Once you sellect your Cruise on our website please click on 'Book now' menu bar which will lead you to our booking form.
 
Step 2: Complete our booking form:

Please fill all required information on our form. Click on 'Send' button on bottom of the page. If you wish to place another cruise, please complete step 1 and 2 separately.
 
Step 3: Confirm your cruise:

Once sending your booking form to us, you will immediately receive our email with details of your booking.
We will then process to check your chosen cruise's availability and confirm you the cruise's status within 12 hours except on Saturday and Sunday.
If your chosen cruise is available, we will send you an email with all details of promotion ( if any ), booking's details, cost, payment mode and deadlines.
If your chosen cruise is NOT available then we will try to suggest an alternative cruise or other solutions for you to consider.

Step 4: Payment:

Once you decide to go ahead with your booking, please submit your payment to us. For online payment, we normally send our secured payment link on step 3 for you in order to save your time on contacting us. We don't require your credit card's details from the beginning as security purpose.
We are now accept major credit cards online. However, offline option is also available. Please fill CREDIT CARD PAYMENT FORM then fax to our Hanoi head office. or You can pay through Paypal or Onepay. Our cancellation policy will apply once you have submitted your credit cards or other methods of payment. See more: Payment Methods.

Step 5: Get your service voucher:

Once your payment have been authorised by our bank, we will issue our service voucher by email. Please print them out then presented upon check-in.


step h


How to book your holiday packages:

Following the same cruise booking steps of 1 & 2.
 
Step 3: Confirm your Holiday:

Once sending your booking form to us, you will immediately receive our email with details of your booking.
 
We will then process to check with all related service's availabilities then confirm your tour booking within 24 hours.
If all services are available, we will send you an email with detailing of your services such as hotels, airlines, joining instruction, timing, costing, deadline...etc...
If any service is not available, we will try to suggest other alternative options for you to consider.
If you choose our customized tour service, we will send our proposal itinerary for your consideration or decision.

Step 4: Payment:

Once you have decided to book our holiday, we will send you our bank account for wire transfer or OnePay and Paypal.
If your departure is more than 30 days: deposit 20% of total tour's cost or minimum of 100 USD per person is required.
If your departure is less than 30 days: full payment is required.
Our cancellation policy will apply once you have submitted your credit cards or other methods of payment. See More Payment Methods

Step 5: Get your service voucher:

Once your payment have been authorised by our bank, we will issue our service voucher by email. Enjoy your holiday!

 
 
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